A year ago I went to the ER and didn't leave the same day. I had a 12 mm kidney stone. Dr. Hey Jr. did the procedure and I have no complaints. When I went to the office he did not rush me, answered all of my questions, and had great bedside manner. Today, I saw the PA Whitney and I have to say she is absolutely amazing. She is kind, takes time to listen, looked into all the questions I had to confirm her answers, and was genuine. The ONLY complaint that I have is the wait time. However, it's not a big enough complaint to make me search elsewhere. I too work at a doctors office and know firsthand about getting behind on getting patients in and out. Good doctors are worth the wait.